Rococo analyzes systems developed by other vendors or by the customers themselves, produces necessary documents, and provides support for their operation. We also propose the addition or development of new functions to help customers maintain and improve their systems for many years of continuous trouble-free use in the future. We provide extensive support services, such as resident helpdesks and 24-hour call centers.
Because backbone systems and peripheral systems used by companies have been tweaked by various vendors and in-house engineers, they tend to generate problems such as document shortages, improper modification history records and inadequate version management. These problems not only increase the workload of system administrators but also generate latent risks such as increased downtime in the event of system failures and increased manhours for development of additional functions. Rococo solves these problems by analyzing the system resources, preparing specifications and re-tweaking the systems, thus contributing to sustainable corporate growth.
Rococo provides a wide range of services. Our "IT life cycle management" service allows one-stop management of cost and labor for customer IT environments, such as clients, servers and network equipment. In our "helpdesk" service, professional engineers stay at the customer's site and respond to system and IT equipment problems as well as inquiries from users. In the "call center" service, our staff specialized in IT technology respond to a variety of needs and inquiries 24 hours a day, every day of the year.
Rococo is one of the few Microsoft Gold Certified Partners in Japan, and has a large number of qualified employees.
Rococo provides network solutions to all business types of all sizes, ranging from home appliance manufacturers with bases across the country to small and medium-sized restaurants and retailers.
Rococo responds to not only system/equipment problems but also questions and inquiries from end users regarding operation.
We support the production of monthly reports for system/equipment problems, analyze problem/inquiry trends based on the examination of operation logs, and help to implement necessary measures or response actions.
Order placement/acceptance services and outbound business operation services such as telemarketing are also available.