The information system department is responsible for promoting the strategic utilization of IT to improve management and strengthen competitiveness. However, the department often spends many of its daily work hours responding to system problems, conducting maintenance on terminals, and replying to inquiries from users. To against this backdrop, we propose outsourcing call center function from the point of view of improving information system department’s operational efficiency and customer satisfaction.
〈Full-time operator〉
Support specific client.
This service is suitable for clients who receive many inquiries or whose support is wide-ranging.
〈Multi-shared operator〉
Support multiple clients.
This service is geared for the client who, for example, usually receives about one inquiry per day, but needs to provide 24-hour support 365 days a year.
You can thus select a service type to suit the scale of support you require, allowing you to minimize unnecessary costs.
The advantages of using Our Call Center
You decide how many days, which days, and which time segments you need for our services.
Our current core skills
Industry type：retail, food and beverage, cosmetics, nursing care insurance, communications (CATV), rentals
Skills：Home or small-scale office IT network support
You are free to opt for the number of lines that you require at the times you require them, allowing you to control your costs.
While it depends on the scale of the service you require, we are generally able to set up support services in a minimum of a week.
We are a low-cost, quality-assured hybrid center able to solve your company’s problems.
Client can shift to core operation
Utilize client’s office space efficiently
Keep response rate regardless of staff’s sudden absence
Improve response rate and first contact resolution
Reduce operating expenses
Extensible as client’s operation unit
A “Concierge Center” to respond Wide Range of Customer Requests
Technology Backed by Certifications and Qualification
Cable TV companies / SI vendors / Major home appliance companies / Telecommunications companies / Budget hotels / Real estate companies / Apparel companies / Cosmetics manufacturer
For request, inquiry, and quote, please feel free to contact us