It is often the case that service operational costs unnecessarily get bloated or service quality fluctuates in firms who have separate operations for each project, firms with high levels of personalized workflows owing to years of experience, or firms who have grown rapidly. “ServiceNow” is a cloud platform that provides service or operation management functions, and also “Business Management” function to aggregate and utilize those data. We are expanding on functions that can standardize and streamline workflow in extensive service operations for firms that are progressing with its global business development.
The biggest feature of “ServiceNow” is its ability to promote unifying workflow in a wide range of sections within a firm, from divisions providing services, customer services, human resources, general affairs, to information system departments. As it is possible to visualize workflows, manage service performance, and automatically generate executive reports, you can speedily grasp current issues and points for improvement. Rococo has been involved in the operations of ServiceNow as a development partner ever since it entered Japan and is gaining recognition as one of the limited partners domestically. Going forward, we will be training a large number of engineers in order to satisfy clients’ needs.
ManufacturerGlobally unified an inquiry correspondence system and flow
Substantially reduced human resources costs across the entire firm, by unifying flow and knowledge management of inquiries coming into individual Japanese/overseas bases.
ManufacturerStreamlined IT service management
Construct an optimal system that enables all members of the operation group to grasp processes in real time.
Service companyReduced the workload of someone who was swamped with inquiries.
Achieved operational streamlining of service desk operators by establishing a correspondence process for inquiries.