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IT Outsourcing Solutions

Rococo offers a broad range of IT outsourcing services. Customers can outsource entire business processes or flexibly select necessary services according to their management policies.

Background

Enhancement of core competence is becoming increasingly critical in management strategies. To boost core competence, it is necessary to shift management resources from ordinary operations to core operations. Consequently, strategic outsourcing to aggressively incorporate external resources in business processes is drawing a great deal of attention. Use of outsourcing services is one of the most effective and suitable ways to respond promptly to IT technology as it grows increasingly complex and advanced.

Issues and solutions

Customer issues

  • Our people are too busy with simple tasks and routine work to focus on core business activities.
  • We have a shortage of IT specialists within the company.
  • We'd like to reduce our IT-related expenses.
  • We want to consolidate multiple outsourcers to improve efficiency.

Solutions proposed by Rococo

We offer outsourcing services for all types of IT-related operations to meet customer needs and business models. By using our services, customers can concentrate their management resources on core operations, instead of allocating a great portion of these resources to IT work. As a result, they can promptly respond to complex, advanced IT technology, optimize their investment in IT and reduce costs.

  • Consistent support from system development to operation and maintenance of the developed systems
  • Help Desk and on-site support
  • Instructions (education) on various applications
  • Support for hardware installation and setup
  • PC kitting
  • Global operation support utilizing our overseas bases

Rococo's strengths

1

Response Capability Bolstered by Experience and Achievements

  • By drawing on our vast experience in supporting corporate IT life cycles, we flexibly respond to a wide range of business needs -- from IT strategy planning and drafting to infrastructure construction, operation, maintenance, Tech Support and Help Desks, system development, Call Centers and BPO.
2

Dispatch of Personnel with Outstanding Human Skills and Technical Skills

  • We dispatch full-time employees who have received IT education, not registered temporary workers, according to the needs of each customer.
  • Our dispatched personnel can perform not only assigned business activities, but also propose ideas for improving business operations.
3

Global Operation Utilizing Overseas Bases

  • By utilizing our overseas bases in China and the Philippines, we propose low-cost operation support.

Main customers

  • Major home appliance manufacturers
  • Major computer manufacturers
  • Major telecommunications companies

Products developed and delivered

  • Operation and management support
    User Help Desks, client PC management, etc.
  • User support
    Help Desk for backbone system operations, production of operation manuals and provision of operation instructions for backbone systems
  • System development support
    Support for POS system development
  • Call Centers for internal Help Desks
    Response to problems pertaining to Windows OS, networks, peripheral equipment, Office applications, Notes, etc.
  • Call Centers for bank ATM systems
    First-level support in the event of ATM system problems, and escalation to personnel in charge
  • Customer Centers
    Call reception, telemarketing