HOME > Solutions & Services > PCLM Services

PCLM Services

We perform all necessary work entire PC lifecycles on behalf of our customers. Our service not only frees customers from cumbersome initial setting of newly installed PCs, but also provides full operational support.

Service menus

Total support for all stages from PC procurement to operation and disposal

We can conduct all types of activities on behalf of customers, including the purchase of PCs, kitting (installation of applications, setting of preferences parameters), supporting Help Desks for inquiries regarding installation and operation, response to failures, and deletion/erasure of data. In addition to simple tasks, we can also propose plans for ensuring consistent use of systems according to customer operation environments, thus supporting the improvement of systems through the PDCA cycle after the commencement of system operation. Our service releases customers from various tasks pertaining to PC operation and management, thus leading to more effective utilization of resources and lower costs.

Rococo's strengths

1

Know-how on operation backed by experience

  • Our services adapt to PCLM of various sizes, ranging from dozens to thousands of units, in a diversity of fields such as manufacturing, services and education.
2

Capability to handle large-scale, across-the-board projects

  • We are capable of responding to large-scale system changes, such as changing parameters in more than 5,000 units for the purpose of business integration or security enhancement.

Main customers

  • Major manufacturing companies
  • Major portal sites
  • Major home appliance manufacturers

Products developed and delivered

  • Rolling work (number of target units: approx. 3,500)
    Annual/biannual PC inventory count/PC setting changes
    • Confirmation of actual PC units, which also serves to maintain and improve the accuracy of PC management records
    • Global PC setting changes
      Mailer change, production management system installation, change of information sharing software across the board
  • PC security setting (number of target units: approx. 8,500)
    PC setting changes for enhancing information security
    • BIOS password setting
    • Hard disk encryption
    • Screen saver setting
    • Cessation of unnecessary services
  • Domain integration (number of target units: approx. 5,000)
    Domain integration for business consolidation
    • Preparation for facility relocation
    • Briefing for users
    • Organization of file server access privileges
    • Advance switchover of key persons' PCs
    • PC settings during relocation, adjustment of storage locations
  • Anti-virus software server changeover (number of target units: approx. 5,000)
    Change of domain-specific servers to companywide management servers. Automatic changeovers using distributed modules.
  • Upgrading to Windows XP SP3 and MS Office SP 3 (number of target units: approx. 8,500)
    Modules are divided and distributed over several days to PCs to reduce network traffic load. After the distribution, distributed data is combined inside PCs and executed.