FAQ

Q. Please tell about confidentiality of your company.

All information related to our customers are carefully handled as confidential affairs since we receive your inquiry.
We also conclude a non-disclosure agreement if necessary.

Q. I am concerned since I am not familiar with IT.

Please be comfortable, our specialized staff will explain with good care.

Q. Is additional payment needed to ask for quote?

No, we will not ask charge for quote.


Solution 01 / IT Outsourcing

Q. Please tell me the features of the automatic print typesetting system “METAWORKS”.

The main features of the automatic print typesetting system “METAWORKS” are:
・Supports Adobe InDesign
・Does not require programming, and can be operated intuitively
・Smooth template management, data editing and data management
・Supports importing data in formats such as CSV, XML, EXCEL, Access, or FileMaker
・Helpdesk support through email
Please see our official website for details.
https://www.metaworks.jp/
(Sorry, in Japanese only)

Q. Is the automatic print typesetting system “METAWORKS” available as a trial?

You can download “METAWORKS” program and documents for 30 days for free from the download page of our official website. (Sorry, in Japanese only)

Q. What kind of support is available for the automatic print typesetting system “METAWORKS”?

・Basic training
・Installation support pack
・Typesetting sample production service
・SE support service
・System integration service
are available. Please contact us for details.

Q. What are the fees for installing the automatic print typesetting system “METAWORKS”?

Please refer to our pricing table displayed on the official website. (Sorry, in Japanese only)


Solution 02 / BPO

Q. Please tell about the detail of services.

Please make inquiry from here for the detail of service.


Solution 03 / HR Solution

Q. Please tell me the features of the attendance management system “Times”.

The main features of the attendance management system “Times” are:
・A simple intuitive interface
・Bilingual (Japanese and English) compatibility
・Article 36 management function
・Managing histories of organizational changes and inter-departmental transfers
・Workload management function for employee’s working hour and man-hour on each task
・Direct support from developers
For more information, please contact us using the inquiry form.

Q. Please tell me the installation method for the attendance management system “Times”.

You can select either on-premise or cloud service.
We can accommodate customizations conforming to internal policies, providing you with a quote after hearing your requests.

Q. What is the merit of installing your attendance management system “Times”?

Some popular features are: that it is compatible with English; it can manage histories of organizational changes and inter-departmental transfers; and Article 36 management.
We have received comments such as “the interface is simple and easy to grasp so it makes guiding employees easy”.

Q. Please tell me punching clock methods for the attendance management system “Times”.

Online punching clock, IC card punching clock via linked IC card machines, vein authentication punching clock, and smart phone punching clock are supported as standard.


Solution 04 / Entertainment Service

Q.Please tell me the price and condition of your service?

Please ask from “Contact us” page in our website. Our staff will reply to you soon.

Q. Is it possible to cooperate with existing system I am using currently?

AUTH TICKET and AUTH me, tike series are able to provide individually.
Please ask for details to our staff.

Q. Is it possible to ask only for software or application?

The services we are providing are solution to solve customers’problem.
We are pleased to make proposal by hearing the structure which your company is considering.

Q. Can I ask you to borrow demonstration device?

We prepared an environment where we can show you our demonstration device.
However, we do not offer to lend demonstration device.

Q. Please tell about the details of biometric authentication.

Currently, authentication by face is mounted service/function in AUTH TICKET and AUTH me.