Privacy Policy

August 10th, 2005
Date of revision October 29th, 2008
Rococo Co.,Ltd.
President and Representative Director Kazuhiko Hasegawa
We fully adhere to the social mission regarding the protection of all personal information dealt with in our company that acquired through our business in development and sales of systems related to multimedia, development of information processing and information providing related to multimedia, development and sale of computer software, technical guidance for computer use, retail and recycling business for children's clothing and miscellaneous goods. We will comply with laws and regulations concerning personal information protection and personal information.
In addition, we have established a personal information protection management system to embody the policies shown below, constantly recognizing the latest IT technology trends, changes in social demands, changes in the business environment, and we declare here to work on this for the whole company.
  1. Acquisition, use and provision of personal information is limited to the range necessary for the Company's legitimate business execution (personnel recruitment, questionnaire survey for software development, call center business, retail and recycling business for children's clothing and miscellaneous goods, etc.) and employment of employees and human resource management. We will not handle personal information beyond the range necessary for achieving the specified purpose of use.
  2. We will comply with laws on personal information protection, guidelines established by the government and other norms.
  3. In order to prevent risks such as leakage, loss, damage, etc. of personal information with reasonable safety measures, we will continuously improve the personal information security system by investing management resources consistent with the actual situation of business. Furthermore, in case of emergency, we will take corrective action promptly.
  4. In response to complaints and consultation concerning handling of personal information, we will respond promptly, sincerely, and appropriately.
  5. Based on changes in the environment surrounding the Company, we will continuously review and improve the personal information protection management system in a timely and appropriate manner.
We will distribute this policy to all employees for dissemination while posting this policy on our website, pamphlets, etc. and take measures that anyone can obtain at any time.

Contact information

Regarding inquiries concerning personal information protection policy, we accept at the following window.
Contact information for inquiries regarding our company's handling of personal information is as follows:Rococo Co.,Ltd. Personal Information Center (Chief Privacy Officer: Administrative Manager)
Nihonseimei Midousuji Hachimancho Bldg., 3rd Floor, 2-1-5 Nishishinsaibashi, Chuo-ku,Osaka 542-0086, Japan
E-mail:gyomu@rococo.co.jp
TEL/FAX: +81-3-6214-3655 / +81-6-6214-3656 (Time in 9:00 - 18:00*)
* Requests received on Saturdays/Sundays, holidays, and year-end / new-year holidays will be handled on or after the following business day.

Handling of Personal Information

1. Appropriate Protection of Personal Information and Chief Privacy Officer

Our company assigns the following person to serve as Chief Privacy Officer, taking protection measures for appropriate and secure management of customers’ personal information and prevent leakage, loss, or damage of personal information.
Chief Privacy Officer / Administrative Manager Masato Hasegawa

2. Purpose of Collecting Personal Information

  1. Purpose of use when directly obtaining personal information described in the document, etc. (Including the website, e-mail messages, or images, etc. Hereinafter referred to as "document") from the person himself/herself
    • Personal information Obtained via Our Company's Website
      ・Reception for subscription application of e-mail magazine
      ・Response to inquiries regarding our products, services, and solutions
      ・Response to estimation request and inquiries regarding purchase
      ・Response to inquiries after the purchase
    • Seminar Participant Information
      ・Ask to answer questionnaire for purpose of providing suitable service
      ・Introduction of our company’s product, service and solution
    • Information on Our Business Partner's Person in Charge
      ・Business talks and communication, order reception/placement task, and bill payment processing service
      ・After-sales care for our products, services, etc
      ・Information of seminar organized by our company.
      ・Distribution of e-mail newsletter
    • Our company's Employees' Personal Information
      ・To process statutory procedures (health insurance, employee pension, employment insurance, tax affairs, worker's compensation procedures, etc.), industrial safety management, personnel labor management, family benefits, business control, security management, and other procedures necessary for our company's proper business execution.
    • Personal Information Submitted by Applicants for Our Company'’s Recruitment
      ・Personal Information Submitted by Applicants for Our Company’s Recruitment
  2. Purpose of use when obtaining personal information by means other than (1) above (execution of business entrusted by Client, service quality management, crime prevention, etc.)
    • Voice record information etc. such as phone call at contact center and support center: For execution of contracted work (telephone reception, helpdesk, order reception/placement, response quality evaluation/improvement, response history recording)
    • Personal Information Obtained in System Development and Information Processing Business: Execution of entrusted business (system development, information processing)
    • Personal Information Acquired for Data Entry Tasks: Execution of entrusted business (data entry / recording works for the purpose of digitizing papers / written information)
    • Pictures acquired with surveillance cameras installed at business establishments: to manage crime prevention at business establishments.

3. Provision of Personal Information to a Third Party

Our company will not provide personal information obtained to a third party, except as described below:

  1. Provision of personal information of our company’s employee to third party
    "Objective for provision to third party" : For applying procedure regarding entrance approval of designated area of business partners.
    "Article of provisioned personal information" : Name, department, position, contact, face image, qualification of employee.
    "Measure and method for provision" : Person in charge write document and directly provide by hand.
    "Type and attribution of organization to receive" : System related company of our client.
  2. Where the person’s prior consent has been obtained
  3. Cases as described by law
  4. Cases in which the handling of personal information is required for the protection of the life, body, or property of an individual and in which it is difficult to obtain the consent of the person
  5. Cases in which the handling of personal information is especially necessary for improving public health or promoting the sound growth of children and in which it is difficult to obtain the consent of the person
  6. Cases in which the handling of personal information is necessary for cooperating with a state organ, a local government, or an individual, or a business operator entrusted by either of the former two in executing affairs prescribed by laws and regulations and in which obtaining the consent of the person is likely to impede the execution of the affairs concerned
  7. In cases where all or part of the handling of personal information is entrusted to necessary extent for achieving the purpose of use in order to smoothly execute business.

4. Outsourcing Handling of Personal Information

Our company outsources a part of the tasks in our business operations to provide better services to our customers.
There are cases where we outsource a task of handling personal information. In such cases, we select an outsourcing contractor who is recognized as appropriately handling personal information, arrange matters necessary to prevent leakage of customers'personal information such as appropriate management / confidentiality on a contract, etc., and have the contractor carry out appropriate control.

5. Request for Disclosure, etc. of Personal Information

Our company accepts the person's request for disclosure, etc. of his/her personal information (notice and disclosure of purpose of use, correction/addition/deletion of contents, suspension or erase of the use of information, suspension of provision of the information to a third party).
Please do not hesitate to make a request for disclosure, etc. accordingly to our Personal Information Center.
We will perform personal identification and then respond to your request without delay. Although the personal information outsourced by our business partners is not applicable to personal information on a disclosure target, when our business partner gives us any specific instruction, we will follow the instruction.
For more information on a request for disclosure, etc., please see "Procedures for Making a Request for Personal Information on a Disclosure Target" posted on our website.

6. Arbitrary Property and Result of Provision of Personal Information

Provision of personal information to our company is at your discretion.
When we are not provided information on a required item, however, we may not be able to provide each service, etc. in proper condition.

7. Acquisition of Personal Information in a Way Not Readily Recognizable

Cookies are intended to help you browse our website more conveniently when you visit our site again and do not violate your privacy.
Moreover, it will not have a bad influence on the used computer.
Our company's website uses the data encryption system of SSL (Secure Sockets Layer) in all the parts where our customers input their personal information.
In addition, we also take measures such as installing a firewall for protection of information on the website.
Due to the nature of Internet communication, however, this will not guarantee our customers total privacy. We appreciate your understanding.

8. Accredited Personal Information Protection Organization

Accredited Personal Information Protection Organization is an organization certified by the competent minister in accordance with Article 37 of the personal information protection law, aiming at ensuring proper handling of personal information through dealing with complaints made by entities who are members of the organization regarding the handling of personal information, providing information to target entities, etc.

Contact Information 1

  • Our company is a member of the following Accredited Personal Information Protection Organization:
    JIPDEC
  • Contact Information for Resolution of Complaints
    Counseling Office for Privacy Complaints
    TEL: +81-3-5860-7565
    Toll-Free Number: 0120-700-779

Contact Information 2

Contact information for inquiries regarding our company's handling of personal information is as follows:
Rococo Co.,Ltd. Personal Information Center (Chief Privacy Officer: Administrative Manager)
Nihonseimei Midousuji Hachimancho Bldg., 3rd Floor, 2-1-5 Nishishinsaibashi, Chuo-ku,Osaka 542-0086, Japan
E-mail:gyomu@rococo.co.jp
TEL/FAX: +81-3-6214-3655 / +81-6-6214-3656 (Time in 9:00 - 18:00*)
* Requests received on Saturdays/Sundays, holidays, and year-end / new-year holidays will be handled on or after the following business day.

Procedures for Making a Request for Personal Information on a Disclosure Target

When the person or his/her agent makes any requests regarding personal information on a disclosure target that our company possesses for notice and disclosure of purpose of use, correction/addition/deletion of contents, suspension and erase of the use of information, suspension of provision of the information to a third party (hereinafter referred to as a "request for disclosure, etc."), such requests will be handled in the following procedures using our prescribed written request:

1. Contact Information for the "Request for Disclosure, etc."

Please enclose necessary documents with the "Request for Disclosure, etc.," our prescribed written request, and send the documents to the following address by mail:
When you send "Request for the Notification on Purpose of Use" or "Request for Disclosure," please enclose a handling charge noted in "4." below:
Personal Information Center (Chief Privacy Officer : Administrative Manager)
Nihonseimei Midousuji Hachimancho Bldg., 3rd Floor, 2-1-5 Nishishinsaibashi, Chuo-ku,Osaka 542-0086, Japan
E-mail:gyomu@rococo.co.jp
TEL/FAX: +81-3-6214-3655 / +81-6-6214-3656 (Time in 9:00 - 18:00*)
* Requests received on Saturdays/Sundays, holidays, and year-end / new-year holidays will be handled on or after the following business day.

2. Documents to Be Submitted with the “Request for Disclosure, etc.”

When you send the "Request for Disclosure, etc.," please fill in all the prescribed items of the request forms noted in (1), enclose (2) with the form, and then send it by mail. The request form is available on our website.
Please download and print the file and fill in the form.

  1. Our company's prescribed request form
    • 1) For the Request for the Notification on Purpose of Use

      "Request for the Notification on Purpose of Use for Personal Information on a Disclosure Target"

      Please download from here

    • 2) For Disclosure

      "Request for Disclosure of Personal Information on a Disclosure Target"

      Please download from here

    • 3) For requests for correction/addition/deletion, suspension and erase of the use of information, and suspension of provision of the information to a third party

      "Request for Deletion, etc. and Suspension of Use, etc. of Personal Information on a Disclosure Target"

      Please download from here

  2. The Person's Personal Identification and Necessary Documents
    We ask for sending a copy of any of the following documents for personal identification.
    Please send a document showing your current address with the description of your domicile by birth blacked out.
    • 1) Driver's license
    • 2) Passport
    • 3) Basic Resident Registration card
    • 4) Health insurance certificate
    • 5) Other official documents for personal identification

3. "Request for Disclosure, etc." through the Agent

When the agent sends a "Request for Disclosure, etc." on behalf of the person, the person (requester) will be requested to send copy of either document stated in following article 3.(1) to prove as an agent, and either copy of (2) to prove the appropriate qualification of agent him/herself.
Please send a document showing your current address with the description of your domicile by birth blacked out.

  1. When a statutory agent requests for disclosure etc. on behalf of the person
      ■When a statutory agent requests for disclosure etc. on behalf of the person
    • 1) Power of attorney from the person (original document)
      ■If the statutory agent requests on behalf of a minor
    • 1) Copy of family register
    • 2) Certified copy of resident register (with description of family relationship)
    • 3) Other official document to confirm legal representation authority
      ■If the statutory agent requests on behalf of adult ward
    • 1) Certificate of registered matters related to the guardian registry
    • 2) Other official document to confirm legal representation authority
  2. Driver’s license
      Passport
      National health insurance card
      Certified copy of resident card
      Basic resident register card

4. Commission fee and collection method for requesting "Notification of Use" or "Disclosure"

We charge following commission (including postage fee for reply) per request for requesting "Notification of Use" or "Disclosure".
Please enclose a postal money order of following fee when sending request document.

Commission fee: JPY 1,000

5. Method of Responding to the "Request for Disclosure, etc."

As a general rule, we will send our response in writing (a sealed letter by mail) to the person's address described in the application document.
The personal information acquired in the "Request for Disclosure, etc." will be handled only to the extent necessary for responding to the request for disclosure, etc.
In the following cases, we may not be able to respond to the "Request for Disclosure, etc."
In such cases, we will send a notice stating the said effect and reason(s) for non-disclosure.
Also, we receive a handling charge even in the case of non-disclosure. Your understanding is appreciated

  1. When the identity of the person or his/her agent cannot be confirmed
  2. When any defects are found in the prescribed application documents
  3. When the target information of the request for disclosure, etc. is not applicable to the "Personal Information on a Disclosure Target" (See * below)
  4. Cases in which disclosure is likely to harm the life, body, property, or other rights or interests of the person or a third party
  5. Cases in which disclosure is likely to seriously impede the proper execution of our company's business
  6. Cases in identification of the requester or agent cannot confirm
  7. Cases in which disclosure violates laws and regulations
Personal information on a disclosure target is personal information that consists of a collection of information systematically constructed, for which our company is authorized to respond to all the person’s requests for correction/addition/deletion of contents disclosed, suspension and erase of the use of information, suspension of provision of the information to a third party.
When the information corresponds to any of the a) - d) items below, however, the information is not applicable to personal information on a disclosure target.
Besides, although the personal information outsourced by our business partners is not applicable to personal information on a disclosure target, when our business partner gives us any specific instruction, we will follow the instruction.
  • a) Cases in which the life, body, or property of the person or a third party might be threatened if the presence or absence of the personal information concerned is revealed
  • b) Cases in which disclosure might encourage or induce illegal or unjust act if the presence or absence of the personal information concerned is revealed
  • c) Cases in which national security might be undermined, mutual trust with foreign countries or international organizations might be damaged, or disadvantages when negotiating with other countries or international organizations might be brought about if the presence or absence of the personal information concerned is revealed
  • d) Cases in which crime prevention, control, investigation or other maintenance of public safety and order might be impeded if the presence or absence of the personal information concerned is revealed