Our company assigns the following person to serve as Chief Privacy Officer, taking protection measures for appropriate and secure management of customers’ personal information and prevent leakage, loss, or damage of personal information.
Chief Privacy Officer / Administrative Manager Hiroaki Akahori
Our company will not provide personal information obtained to a third party, except as described below:
Our company outsources a part of the tasks in our business operations to provide better services to our customers.
There are cases where we outsource a task of handling personal information. In such cases, we select an outsourcing contractor who is recognized as appropriately handling personal information, arrange matters necessary to prevent leakage of customers'personal information such as appropriate management / confidentiality on a contract, etc., and have the contractor carry out appropriate control.
Our company accepts the person's request for disclosure, etc. of his/her personal information (notice and disclosure of purpose of use, correction/addition/deletion of contents, suspension or erase of the use of information, suspension of provision of the information to a third party).
Please do not hesitate to make a request for disclosure, etc. accordingly to our Personal Information Center.
We will perform personal identification and then respond to your request without delay. Although the personal information outsourced by our business partners is not applicable to personal information on a disclosure target, when our business partner gives us any specific instruction, we will follow the instruction.
For more information on a request for disclosure, etc., please see "Procedures for Making a Request for Personal Information on a Disclosure Target" posted on our website.
Provision of personal information to our company is at your discretion.
When we are not provided information on a required item, however, we may not be able to provide each service, etc. in proper condition.
Cookies are intended to help you browse our website more conveniently when you visit our site again and do not violate your privacy.
Moreover, it will not have a bad influence on the used computer.
Our company's website uses the data encryption system of SSL (Secure Sockets Layer) in all the parts where our customers input their personal information.
In addition, we also take measures such as installing a firewall for protection of information on the website.
Due to the nature of Internet communication, however, this will not guarantee our customers total privacy. We appreciate your understanding.
Accredited Personal Information Protection Organization is an organization certified by the competent minister in accordance with Article 37 of the personal information protection law, aiming at ensuring proper handling of personal information through dealing with complaints made by entities who are members of the organization regarding the handling of personal information, providing information to target entities, etc.
When the person or his/her agent makes any requests regarding personal information on a disclosure target that our company possesses for notice and disclosure of purpose of use, correction/addition/deletion of contents, suspension and erase of the use of information, suspension of provision of the information to a third party (hereinafter referred to as a "request for disclosure, etc."), such requests will be handled in the following procedures using our prescribed written request:
Please enclose necessary documents with the "Request for Disclosure, etc.," our prescribed written request, and send the documents to the following address by mail:
When you send "Request for the Notification on Purpose of Use" or "Request for Disclosure," please enclose a handling charge noted in "4." below:
Personal Information Center (Chief Privacy Officer : Administrative Manager)
Nihonseimei Midousuji Hachimancho Bldg., 3rd Floor, 2-1-5 Nishishinsaibashi, Chuo-ku,Osaka 542-0086, Japan
E-mail:gyomu@rococo.co.jp
TEL/FAX: +81-3-6214-3655 / +81-6-6214-3656 (Time in 9:00 - 18:00*)
* Requests received on Saturdays/Sundays, holidays, and year-end / new-year holidays will be handled on or after the following business day.
When you send the "Request for Disclosure, etc.," please fill in all the prescribed items of the request forms noted in (1), enclose (2) with the form, and then send it by mail. The request form is available on our website.
Please download and print the file and fill in the form.
"Request for the Notification on Purpose of Use for Personal Information on a Disclosure Target"
"Request for Disclosure of Personal Information on a Disclosure Target"
"Request for Deletion, etc. and Suspension of Use, etc. of Personal Information on a Disclosure Target"
When the agent sends a "Request for Disclosure, etc." on behalf of the person, the person (requester) will be requested to send copy of either document stated in following article 3.(1) to prove as an agent, and either copy of (2) to prove the appropriate qualification of agent him/herself.
Please send a document showing your current address with the description of your domicile by birth blacked out.
We charge following commission (including postage fee for reply) per request for requesting "Notification of Use" or "Disclosure".
Please enclose a postal money order of following fee when sending request document.
Commission fee: JPY 1,000
As a general rule, we will send our response in writing (a sealed letter by mail) to the person's address described in the application document.
The personal information acquired in the "Request for Disclosure, etc." will be handled only to the extent necessary for responding to the request for disclosure, etc.
In the following cases, we may not be able to respond to the "Request for Disclosure, etc."
In such cases, we will send a notice stating the said effect and reason(s) for non-disclosure.
Also, we receive a handling charge even in the case of non-disclosure. Your understanding is appreciated